To the very lovely people at our local branch of Tesco,
I want to thank you for the kindness and compassion that you have showed my Dad over the last six months or so because you really have made a huge difference in his life and I want you to know about it.
At the age of 77, my Dad’s found himself alone (apart from me) in a world filled with technology that he really just can’t get his head around. He’s grumpy, stubborn, and thinks he always knows best but he’s my Dad and I love him more than I could tell you. He’s also getting to the age where things confuse him very easily so when he bought himself a new mobile phone from your shop, I’ll be honest and tell you I had doubts.
He needed the phone as he decided he could save money by cancelling his house phone and using a mobile instead and he chose Tesco Mobile after some great recommendations from is elderly friends. You helped him choose a phone, you set it up for him and every time he needs to top it up, he visits your store and you very kindly help him do this.
As I suspected, it took him a long time to get the hang of his phone and I know this involved many, many visits to the Tesco mobile team in his local store where, to my knowledge, he’s always been treated with respect and kindness as well as getting the help he needed.
Last week he decided that he wanted to move up from the basic phone he had and get a camera phone (no idea why) and your lovely staff helped him choose one they agreed he could manage but he just couldn’t do it. Every time I called him, he somehow put me on hold and over the last few days he’s been getting himself very worked up as he couldn’t seem to get to the right place to ring me.
When I spoke to him last night before I went to bed, he was very fed up and frustrated with himself as he just couldn’t work the phone. He said he was going to pop into the shop to see if they could help so I had my fingers crossed this morning waiting to hear whether they’d been able to help.
He actually rang me from the store and the difference in his voice was amazing. A very kind man called Chris had gone way over and above by setting everything back up on his old phone for him. He did this without belittling my Dad in any way and treated him with such kindness and respect that my Dad rang me to say he wanted to buy him a few beers.
Chris, you might think it was a small thing that you did but to my Dad you just took a weight off his mind and mine too.
My Dad also wanted to point out that the young man who is usually on the phone section in our branch was off today but that he has been amazing too over the last few months.
So today, I wanted to say a very public thank you because it’s all too easy to complain when we don’t get good service and to take the good service for granted. The consistently brilliant service the team have given my Dad has been amazing and I think it needs recognising – this is my way of doing that. 😉
It’s so hard to watch someone who was always so strong struggle with simple things that I can’t always help with so thank you with all my heart, not just for the help you’ve given but also for the way you do it.
Cass and the rest of the Frugal Family