If you want to know how to pay less for Sky TV then read on as I’m going to share what I did to get a better deal recently with some helpful contact details that REALLY work!
I switched to Sky from Virgin Media a little while ago to try and save some money on our monthly bills as it felt like I was paying a lot for Virgin and even with the discount they offered when I called them to see what they could do, I could still get a better deal with and pay less for Sky!
I had a couple of teething issues with Sky when I switched over and ended up having to call their Customer Services team a couple of times which led to a really poor experience. After being cut off a couple of times and some lengthy periods of having to listen to their hold music, I gave up and decided to make a formal complaint.
Now, because of where I used to work (in the Exec Office for a large Financial Institution), when I decide to make a complaint and I don’t think I’m getting anywhere with the usual Customer Services team, I do something that seems a bit extra – I go online and look up the email address for the CEO of whatever company and email them directly with my complaint!
I know that seems over the top but it often gets much quicker and better results which is what I want. If it makes anyone feel better, I always email praise directly to the top if I have a really great experience with anyone.
Anyway, I emailed the CEO at around 8 pm one night and had a call from their team by 10 am the next morning where someone was not only able to help me with my complaint but also offered to help me with my friend’s Sky subscription which had recently increased in price after the initial period where they had the usual new customer offers applied to their account.
They gave me the telephone number to call back when I was with my friend so later that morning, we called back to see what could be done. The number for the Exec Office team apparently diverts to an overflow team if all phone lines are busy so instead of getting through to the same person, we got through to a different team where the lady said she could look and see if she could help us pay less for Sky so we settled in while she looked for different offers.
She wasn’t able to help though as there were still a number of offers on his account – they have a bit of a complex offers system so some had dropped off but there were still discounts applicable to the subscription which were adding up to a good little saving per month. We were on the phone for about twenty minutes with her adjusting discounts and trying her best but in the end she said the cost was as low as she could get it.
Then she suggested we went through to the retention department which may have different offers then the ones she could see so we went through to them for another ten minutes to get the same outcome. They were adamant that there were no further savings to be made and that the cost was as low as it could be.
A couple of hours later the lovely man from the Exec Office team called back to just wrap up my complaint (which was handled brilliantly) and out of courtesy, he asked if we’d got sorted. I explained we hadn’t and he told me that he had different offers so he was more than happy to have a look.
It wasn’t a quick process due to the existing offers on the account but he was able to reduce my friend’s subscription down by a further £10 a month AND arrange for a better broadband speed which was amazing and shows that it really does depend who you speak to sometimes.
- The CEO of Sky is currently Dana Strong and her email address is Dana.S[email protected] (sourced from Google by searching for ‘CEO of Sky email address‘).
- The email address for the Executive Support team who seem to have better discounts than any other team is [email protected] so if you’re uncomfortable going straight to the CEO then this might be a better option.
- The telephone number for the Executive Support team is 03337 594 856 and they’re open between 9 am and 9 pm 7 days a week. Just remember that this goes to an overflow team who don’t have the same discounts available to give you if all lines are busy.
I have no idea if they will be willing to help without a complaint as I had but they were super helpful to my friend who didn’t have a complaint so it’s absolutely worth a try to see if there’s a way you can pay less for Sky!
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